Trust System

The Trust System is a feature introduced in Shadowbringers (5.0). This system allows you to challenge dungeons from main scenario quests with a party of allied NPCs.

Parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players.

The Trust System unlocks on completion of the main scenario quest Shadowbringers.

Using the Trust System

Duty Support

After reaching the quest objective to clear a dungeon in the main scenario, several allied NPCs will be standing near the dungeon's entrance. Speak with them, and you will have the option to add them to your party and enter the dungeon.

In Duty Support mode, NPCs will always be the minimum level to enter the dungeon.

Prior to patch 6.1, Duty Support was known as "Scenario mode" and was part of the Trust UI.

Trusts

The Trust system functions similarly to Duty Support, save that the NPCs are not limited by their availability during the main scenario, instead being restricted based on their level. The Trust system is only available for dungeons from Shadowbringers onward. (Prior to patch 6.1, the current Trust system was known as "avatar mode" in the trust menu.)

Trust avatars made available in Shadowbringers start at level 71, and avatars made available in Endwalker start at level 81, and accumulate experience from completing Trust mode runs according to the following table. (Note that, as of patch 6.0, avatars level directly from 79 to 81, skipping level 80 entirely.)

Upon reaching levels 80 and 90 with a Trust avatar, the player is given an additional glamour option for that character. At level 80 this glamour is a previous iconic appearance. At level 90, this glamour is of their cold weather outfit seen during the Endwalker MSQ.

Dungeons Available in Duty Support

Duty	Level	NPCs Available in Duty Support Mode	Experience in Trust Mode	Overleveled Experience
Sastasha	15	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Tam-Tara Deepcroft	16	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
Copperbell Mines	17	Eager Marauder, Eager Conjurer, Eager Thaumaturge, Eager Lancer
The Bowl of Embers	20	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Thousand Maws of Toto-Rak	24	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Haukke Manor	28	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Brayflox's Longstop	32	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Navel	34	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Stone Vigil	41	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Howling Eye	44	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Castrum Meridianum	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Praetorium	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
The Porta Decumana	50	Storm Marauder, Serpent Conjurer, Flame Thaumaturge, Serpent Lancer
Snowcloak	50	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
The Keeper of the Lake	50	Scion Marauder, Scion Conjurer, Scion Thaumaturge, Scion Lancer
Sohm Al	53	Alphinaud, Estinien, Ysayle
The Aery	55	Estinien, Temple Knight, Temple Chirurgeon, Temple Banneret
The Vault	57	Alphinaud, Haurchefant, Temple Banneret
Holminster Switch	71	Alphinaud, Alisaie, Crystal Exarch, Lyna	3,091,000	1,236,400
Dohn Mheg	73	Alphinaud, Alisaie, Thancred, Urianger, Minfilia	3,442,000	1,376,800
The Qitana Ravel	75	Thancred, Urianger, Y'shtola, Minfilia	4,021,000	1,608,400
Malikah's Well	77	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne	4,757,000	1,902,800
Mt. Gulg	79	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne	5,439,000	2,175,600
Amaurot	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne	2,208,400
The Grand Cosmos	80	Alphinaud, Alisaie, Y'shtola, Crystal Exarch	2,254,000
Anamnesis Anyder	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne	2,293,200
The Heroes' Gauntlet	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne	2,331,200
Matoya's Relict	80	Alphinaud, Alisaie, Y'shtola, G'raha Tia	2,365,600
Paglth'an	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, G'raha Tia	2,404,400
The Tower of Zot	81	Alphinaud, Alisaie, Thancred, Estinien	2,655,600
The Tower of Babil	83	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	3,032,800
Vanaspati	85	Alphinaud, Alisaie, Thancred, Y'shtola, Estinien, G'raha Tia	3,509,200
Ktisis Hyperboreia	87	Three spoiler NPCs	3,915,600
The Aitiascope	89	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	4,024,800
The Level 89 Trial	89	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	N/A
The Dead Ends	90	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	0
Alzadaal's Legacy	90	Urianger, Y'shtola, Estinien, G'raha Tia	0
The Fell Court of Troia	90	Y'shtola, Estinien, Varshahn	0

Allied NPCs

Avatars

Ally	Role	Class/Job	Notes
Alphinaud	Healer	Academician	Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy. The Carbuncle deals damage instead of healing and occasionally provides a Damage Up buff to allies. Prioritizes healing Alisaie over the player if she's in the party.
		Sage	Requires Endwalker expansion. Does not use   Kardia, but has stronger healing to compensate.
	Ranged Magical DPS	Academician	Available only in Sohm Al and The Vault if the player is healer. Not available in Trust mode.
Alisaie	Ranged Magical DPS	Red Mage	Uses Limit Break against bosses as soon as it becomes available. Has a unique level 2 Limit Break in Vermillion Pledge. Uses   Vercure to heal if the entire party's HP drops too low. Always finishes her combo with   Resolution in Endwalker, regardless of her level.
Thancred	Tank	Gunbreaker	Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
Urianger	Healer	Astrologian	Is able to cast Death in addition to normal abilities.   Gravity inflicts Slow and Heavy on enemies hit.
	Ranged Magical DPS	Lithomancer	Summoner, but can only use   Summon Bahamut and   Summon Phoenix (in addition to Amber Carbuncle.) Available only in the level 89 trial if player is healer. Not available in Trust mode.
Y'shtola	Ranged Magical DPS	Sorceress	Black Mage, but can cast Water, Aero, Stone, and   Cure II in addition to normal abilities.   Foul usages are renamed and visually appear as   Holy, though it lacks the stun. Will use   Cure II if tank player's HP drops extremely low.
	Healer	Sorceress	Available only in The Fell Court of Troia if the player is a non-healer role. Not available in Trust mode.
Minfilia	Melee Physical DPS	Oracle of Light	Rogue, but can cast Banish in addition to normal abilities. Never uses Limit Break if the player is a DPS. Cannot be brought into Endwalker dungeons in Avatar Mode, and is capped at level 80.
Ryne
Crystal Exarch	Any	All-Rounder	Can be a Black Mage, Paladin, or White Mage depending on the role needed. Not available in Avatar mode until completing "Reflections in Crystal" and joins at level 80.
G'raha Tia
Estinien	Melee Physical DPS	Dragoon	Requires Endwalker expansion. Cannot be brought into Shadowbringers dungeons in Avatar Mode.

Non-Avatars

The following allies are only available in Duty Support Mode and cannot be used at all in Trust Mode. They do not gain experience, and the player may not glamour them.

Ally	Dungeon	Role	Class/Job	Notes
Roegadyn Marauder	A Realm Reborn story duties	Tank	Marauder	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Hyur Conjurer	A Realm Reborn story duties	Healer	Conjurer	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Lalafell Thaumaturge	A Realm Reborn story duties	Ranged Magical DPS	Thaumaturge	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana.
Elezen Lancer	A Realm Reborn story duties	Melee Physical DPS	Lancer	Uses the prefix "Eager" from Sastasha until Copperbell Mines; "Scion" from The Bowl of Embers until The Howling Eye and for Snowcloak and The Keeper of the Lake; and "Storm" from Castrum Meridianum till The Porta Decumana. Cannot be swapped with the Thaumaturge, and is thus only available if the player is a Tank or Healer.
Ysayle	Sohm Al	Tank or Ranged Magical DPS	Oracle of Frost
Temple Knight	The Aery	Tank	Knight
Temple Chirurgeon	The Aery	Healer	Chirurgeon
Temple Banneret	The Aery, The Vault	Melee Physical DPS	Banneret
Haurchefant	The Vault	Tank or Melee Physical DPS	Chivalric Knight	Functions as a Gladiator in both Tank and DPS roles. His skills as a DPS deal more damage and generate less enmity.
Lyna	Holminster Switch	Ranged Physical DPS	Guard Captain	Dancer, but does not use   Closed Position.
Spoiler NPC 1	Ktisis Hyperboreia	Tank or Ranged Magical DPS	The Third Seat	Can be a Dark Knight or Black Mage depending on the role needed.
Spoiler NPC 2	Ktisis Hyperboreia	Ranged Physical DPS	Soulseer	Bard, but buffs the player with Bravery instead of performing songs for the party.
Spoiler NPC 3	Ktisis Hyperboreia	Any	All-Rounder	Can be a Paladin, Dancer, or White Mage depending on the role needed. Has a unique level 2 Limit Break.
Varshahn	The Fell Court of Troia	Tank or Melee Physical DPS	Satrap	Can be a Gladiator or Dragoon depending on the role needed. Uses The Scarlet Whisper as both roles, an AoE attack that deals high damage. As a Gladiator, is able to drain HP from enemies with certain abilities to heal himself. As a Dragoon, does not use any jump or dive abilities.

Availability

Shadowbringers

Duty Support Availability

Ally	Holminster Switch	Dohn Mheg	Qitana Ravel	Malikah's Well	Mt. Gulg	Amaurot	The Grand Cosmos	Anamnesis Anyder	The Heroes' Gauntlet	Matoya's Relict	Paglth'an
Alphinaud	✓	✓		✓	✓	✓	✓	✓	✓	✓	✓
Alisaie	✓	✓		✓	✓	✓	✓	✓	✓	✓	✓
Thancred		✓	✓	✓	✓	✓		✓	✓		✓
Urianger		✓	✓	✓	✓	✓		✓	✓		✓
Y'shtola			✓	✓	✓	✓	✓	✓	✓	✓	✓
Minfilia / Ryne		✓	✓	✓	✓	✓		✓	✓
Crystal Exarch	✓						✓			✓	✓
Lyna	✓

Endwalker

Duty Support Availability

Ally	The Tower of Zot	The Tower of Babil	Vanaspati	Ktisis Hyperboreia	The Aitiascope	The Dead Ends	Alzadaal's Legacy	The Fell Court of Troia
Alphinaud	✓	✓	✓		✓	✓
Alisaie	✓	✓	✓		✓	✓
Thancred	✓	✓	✓		✓	✓
Urianger		✓			✓	✓	✓
Y'shtola		✓	✓		✓	✓	✓	✓
G'raha Tia		✓	✓		✓	✓	✓
Estinien	✓	✓	✓		✓	✓	✓	✓
Spoiler NPC 1				✓
Spoiler NPC 2				✓
Spoiler NPC 3				✓
Varshahn								✓

Official Description

In Shadowbringers, players will have the opportunity to challenge dungeons with a party of trusted non-player characters, including various Scions of the Seventh Dawn—though the traditional party matching systems will of course remain intact.