Trust System

Trust is an extension of the Duty Support system and allows one to challenge dungeons from main scenario quests with a party of allied NPC avatars and level them up. Introduced in Shadowbringers (patch 5.0), Trust originally included the functions of Duty Support, but it became a separate system that only includes Avatar functionality in patch 6.1, when Duty Support in its current name was introduced.

Similar to Duty Support, parties must be composed of 1 tank, 1 healer, and 2 DPS. This feature cannot be used while in a party with other players, and Level Sync cannot be disabled.

The Trust System unlocks on completion of the main scenario quest Shadowbringers.

Using the Trust System

The Trust system functions similarly to Duty Support, save that the NPCs are not limited by their availability during the main scenario, instead being restricted based on their level. The Trust system is only available for dungeons from Shadowbringers onward. (Prior to patch 6.1, the current Trust system was known as "avatar mode" in the trust menu.)

Trust avatars made available in Shadowbringers start at level 71, and avatars made available in Endwalker start at level 81, and accumulate experience from completing Trust mode runs according to the following table. (Note that, as of patch 6.0, avatars level directly from 79 to 81, skipping level 80 entirely.)

Upon reaching levels 80 and 90 with a Trust avatar, the player is given an additional glamour option for that character. At level 80 this glamour is a previous iconic appearance. At level 90, this glamour is of their cold weather outfit seen during the Endwalker MSQ.

NPC Avatars

Ally	Role	Class/Job	Notes
Alphinaud	Healer	Academician	Scholar, but uses a unique Moonstone Carbuncle instead of a Fairy. The Carbuncle deals damage instead of healing and occasionally provides a Damage Up buff to allies. Prioritizes healing Alisaie over the player if she's in the party.
Alphinaud	Healer	Sage	Requires Endwalker expansion. Does not use Kardia, but has stronger healing to compensate.
Alisaie	Magical Ranged DPS	Red Mage	Uses Limit Break against bosses as soon as it becomes available. Has a unique level 2 Limit Break in Vermillion Pledge. Uses Vercure to heal if the entire party's HP drops too low. Always finishes her combo with Resolution in Endwalker, regardless of her level.
Thancred	Tank	Gunbreaker	Cannot use cartridge-based abilities unless Ryne (in Shadowbringers) or Y'shtola (from Paglth'an onward) is also in the party. This has no effect on his damage output.
Urianger	Healer	Astrologian	Is able to cast Death in addition to normal abilities. Gravity inflicts Slow and Heavy on enemies hit.
Y'shtola	Magical Ranged DPS	Sorceress	Black Mage, but can cast Water, Aero, Stone, and Cure II in addition to normal abilities. Foul usages are renamed and visually appear as Holy, though it lacks the stun. Will use Cure II if tank player's HP drops extremely low.
Minfilia	Melee DPS	Oracle of Light	Rogue, but can cast Banish in addition to normal abilities. Never uses Limit Break if the player is a DPS. Cannot be brought into Endwalker dungeons in Trust Mode, and is capped at level 80.
Ryne	Melee DPS	Oracle of Light
Crystal Exarch	Any	All-Rounder	Can be a Black Mage, Paladin, or White Mage depending on the role needed. Not available in Trust mode until completing "Reflections in Crystal" and joins at level 80.
G'raha Tia	Any	All-Rounder
Estinien	Melee DPS	Dragoon	Requires Endwalker expansion. Cannot be brought into Shadowbringers dungeons in Trust Mode.

Compatible Duties

Duty	Level	NPCs Available om Trust Mode	Experience in Trust Mode	Overleveled Experience (> Lv. 81)
Holminster Switch	71	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	3,091,000	1,236,400
Dohn Mheg	73	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	3,442,000	1,376,800
The Qitana Ravel	75	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	4,021,000	1,608,400
Malikah's Well	77	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	4,757,000	1,902,800
Mt. Gulg	79	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	5,439,000	2,175,600
Amaurot	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,208,400
The Grand Cosmos	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,254,000
Anamnesis Anyder	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,293,200
The Heroes' Gauntlet	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,331,200
Matoya's Relict	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,365,600
Paglth'an	80	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Ryne, G'raha Tia	2,404,400
The Tower of Zot	81	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	2,655,600
The Tower of Babil	83	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	3,032,800
Vanaspati	85	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	3,509,200
Ktisis Hyperboreia	87	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	3,915,600
The Aitiascope	89	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	4,024,800
The Dead Ends	90	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	0
Alzadaal's Legacy	90	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	0
The Fell Court of Troia	90	Alphinaud, Alisaie, Thancred, Urianger, Y'shtola, Estinien, G'raha Tia	0

Achievements

The following achievements are associated with the Trust system:

Official Description

In Shadowbringers, players will have the opportunity to challenge dungeons with a party of trusted non-player characters, including various Scions of the Seventh Dawn—though the traditional party matching systems will of course remain intact.

History

Prior to patch 6.1, Trust also included "scenario mode", which was replaced with Duty Support.